Support

People Science offers technical support 9 am - 5 pm Pacific Time, Monday - Friday. Study support including the delivery of product/wearables and compensation is the responsibility of the Sponsor. In setting up your study it is recommended to clearly communicate to participants where they should send their study related questions. 

Examples of technical support offered:

• Unable to submit a form.

• Updating app notification time.

• Wearable data is visible in the wearable app but not in Chloe.

• Unable to access my informed consent PDF.
  

Studies including wearables, testing kits, and external forms of measurement can face unique challenges. It is recommended to provide clear instructions for each of these at multiple touch points with participants (e.g. email, written instructions with the supply packages, prompting within Chloe). 

For consultation services on study design and logistics, email accounts@peoplescience.health