Fitbit Data Synchronization Gaps

Last updated: May 22, 2026

Did you configure your Fitbit to sync with the Chloe Mobile App, but are noticing that some data collected by your wearable is not visible in Chloe? This article will help you ensure that Chloe has permission to pull the necessary data from your Fitbit wearable.

  1. Sign in to Fitbit on a web browser at https://www.fitbit.com/settings/applications

  2. Find Chloe in your list of connected apps and click Revoke Access next to it. (Don't worry — this won't affect any of your Fitbit data already collected, it just resets the connection.)

  3. Open the Chloe Mobile App on your phone, then go to Profile → Wearable Settings, and tap Connect next to Fitbit. (The Profile button is in the very upper right hand corner of your Today screen)

  4. You'll be taken to a Fitbit permissions screen. Please make sure every box is checked — especially the one for Activity and Exercise — and then tap Allow.

    That should do it. Your steps should start syncing within a few minutes.